>> IT'S WORDED IF YOU'RE DOING WHAT YOU'RE SUPPOSED TO DO.
[00:00:03]
IT DOES EVERYTHING YOU'RE SUPPOSED TO SAY.
IF YOU DO NOT SUBMIT PCPS LATE AND YOU SUBMIT THEM ON TIME OR MAYBE YOU HAVE ONE THAT YOU'VE SUBMITTED LATE, AND YOU CAN WRITE THAT ONE OFF.
DO YOU NEED COLOR? WE NEED ONE OR TWO PEOPLE.
[Opening]
IT'S THE ANNUAL PCP.[INAUDIBLE] GOING ON TIME AND YOU'RE GOING TO GO AHEAD AND ONE OR TWO AND YOU CAN MARK THAT DOWN.
IF YOU DO NOT SUBMIT PLANS ON TIME, YOU CANNOT DO THAT.
[• Discussion of possible restoration of burial site]
>> [OVERLAPPING] AHEAD OF TIME.
>> BUT IF YOU SUBMIT IT IN 20 [INAUDIBLE].
>> YOU CAN WRITE THAT ALL. IF YOU ONLY HAVE ONE, YOU CAN WRITE IT ALL.
IF YOUR AGENCY HAS NOT BEEN DOING IT, YOU HAVE TO WAIT A FULL YEAR TO USE THAT BECAUSE IT'S GOING TO GIVE YOU INCORRECT DATA.
>> IF YOU CAN SHOW US ALL PCP, IF YOU CAN SHOW US HOW TO USE THAT THING, I WILL [OVERLAPPING].
>> IF YOU'RE ON TIME, IF YOUR AGENCY IS ON TIME YOUR PCP, USE THE ANNUAL.
IT'S AWARDED. IT'S EASY. IT TELLS YOU EVERYTHING.
I DON'T NEED TO TELL YOU HOW TO USE IT.
IF YOU ARE A LATE COMMENTER OR LATE APPROVER AND IT'S HAPPENED, EVEN MAYBE NOT WHERE YOU ARE NOW, BUT IT'S HAPPENED IN THE PAST 365 BECAUSE YOU GET ITS ANNUAL, YOU CAN'T USE THAT REPORT, WHICH MEANS YOU HAVE A LOT OF WORK TO DO.
ALL PERSON CENTER PLAN REPORT.
NOW, THE ALL PERSON CENTER, I'M GOING TO TELL YOU HOW TO [INAUDIBLE].
I'M GOING TO LET US EAT LUNCH BECAUSE THIS, I GET TO SEE WHAT THE ALL.
BUT THE ANNUAL, I'M GOING TO SHOW THIS.
THE REASON YOU CAN'T USE THIS ONE IF YOU'RE NOT TIMELY PREVIOUSLY.
THE ANNUAL IS GOOD, IT SHOWS YOU WHEN IT WAS APPROVED, THE ANNUAL PCP DATE SUBMITTED, OVERDUE.
IT TELLS YOU ALL THIS, EXCEPT IF IT HAS NOT BEEN DONE ON THE TIME FRAME, IT WILL START POPULATING INCORRECT INFORMATION IN THAT TIME.
DOES THAT MAKE SENSE? BECAUSE IT'S ON 365 DAYS. THAT'S WHY.
THIS STUFF, IF YOU WILL GET IT APPROVED ON TIME, IT WILL BE COMPLETE AND IT WILL BE ALL.
IT MIGHT TELL YOU IT'S STILL APPROVED OR IT MIGHT HAVE BEEN APPROVED PAST THE ANNUAL MANDATE AND IT MIGHT TELL YOU IT'S APPROVED.
>> I WONDER [OVERLAPPING] YOU WILL HAVE SUBMITTED.
>> BECAUSE IT'S NOT [OVERLAPPING].
IF YOU'RE A GOOD AGENCY AND YOU'VE NEVER HAD A PROBLEM, THERE YOU GO.
IF YOU HAVE TO A FULL YEAR [OVERLAPPING] BEFORE ANYTHING THAT'S SUBMITTED AFTER THEY HAND IT IT'LL SAY THAT IT'S EITHER.
[OVERLAPPING] WE WILL EAT AND GET REFRESHED AND THEN WE'LL GO TO THE ALL-PERSONS CENTER FAME REPORT BECAUSE THAT ONE IS FOR.
[00:05:02]
>> WHO DID THIS SMASH BURGER? WHAT'S THAT WITH IT? AND WHO DID THE MIX? [BACKGROUND]
[00:15:45]
[BACKGROUND][00:29:36]
EVERYBODY, PRETTY MUCH READY TO ROLL?[00:29:38]
SO WE'RE GOING TO[00:29:48]
DO THE ALL PERSONS INTER PLAN REPORT.THERE ARE LOTS OF STEPS HERE, SO THERE'S NO RUSHING AHEAD.
[00:30:02]
SO AGAIN, YOU CAN USE THE ANNUAL PCP STATS REPORT.IF YOU GO YOUR PCP DONE ON TIME.
IF YOU HAVE ONE THAT'S NOT DONE ON TIME AND YOU'RE NOT AWARE OF IT THAT REPORT WILL NOT FIND YOU, THAT IS STUCK ON [INAUDIBLE].
SO WHEN YOU GET A CHANCE TO GO INTO ALL PERSONS IN THE PLAN REPORT AND OTSS? FOR ALL PERSONS [INAUDIBLE] THE LAST ONE.
[• Board Rules of Procedure ]
[BACKGROUND]>> ALL PERSONS [INAUDIBLE] I JUST LEAVE EVERYTHING.
>> WE'LL CHANGE THE DATES [INAUDIBLE] AND WE'LL FILTER.
FIRST ROUND'S WORK AND THEN WE'LL FILTER.
>> FOR OUR PURPOSES, DO WE NEED [INAUDIBLE]?
>> YOU NEED TO BE CAREFUL BECAUSE YOU HAVE TO ENCOMPASS ALL THE PCPS, ESPECIALLY WITH THE TREND OF INITIALS CHANGING, ANNUAL PLAN DATES, I JUST LEAVE THAT.
NOW AGAIN, WE'RE GOING TO FILTER AND IT'S GOING TO BE AS PERFECT AS IT CAN BE.
IF YOUR AGENCY IS ON TIME, THE ANNUAL ONE IS BEST.
IF IT'S NOT, [INAUDIBLE], SO WE HAVE LOTS OF STEPS TO MAKE THIS WORK.
IT'S GOING TO STEP FOR A WHILE.
IF YOURS IS ALREADY LOADED, YOU NEED TO SCROLL DOWN TO THE REPORT AND SEE THAT ARROW ON THE BLUE BECAUSE MINE IS NOT LOADING.
YOU GUYS HAVE TO DO FROM MY END.
YOU ARE GOING TO WANT TO SORT THE SHEET, SO YOU'RE GOING TO SCROLL OVER TO THE RIGHT, AND YOU'RE GOING TO GO TO THE ANNUAL PLAN DATE.
THAT'S WHAT YOU'RE LOOKING FOR. WE'VE GOT MAKE SURE IT'S [INAUDIBLE].
PICK DOWN. WE WANT THE NEWEST PCP DATE AT THE TOP.
>> NO. WE CAN DO THIS ON [INAUDIBLE] TOO.
>> YOU'RE PUSHING YOUR NAME DOWN?
>> YES. THE DOWN. IT SHOULD BE 2025, I SHOULD WHAT'S AT THE TOP.
>> WHAT WAS THE TOP AGAIN, I'M SORRY? [OVERLAPPING].
THERE ARE TWO DIFFERENT WAYS YOU CAN DO IT.
YOU CAN DO IT IN HERE OR WE CAN IT WHEN WE DOWNLOAD IT.
THEN YOU'RE GOING BACK OVER TO FIND IDS AGAIN IN YOUR PEOPLE BECAUSE THERE'S NO WAY FOR [INAUDIBLE] TO DO THIS WITHOUT SEEING THEM [INAUDIBLE].
[• Open Meetings Act training: who has or will complete training]
WE ARE GOING TO HIT UP FOR THE LTSS IDS.NOW WE CAN DOWNLOAD. GO BACK HERE STARTING.
[OVERLAPPING] WELL, HOW ABOUT JUST DOWNLOAD THE REPORT AND WE'LL FILTER IT IN THE EXCEL? I THINK THAT WILL BE BETTER.
>> YOU DIDN'T CHANGE THE DATE.
>>DIDN'T CHANGE THE DATE. JUST DOWNLOAD THE REPORT TO EXCEL AND THEN PUT IT IN A BLANK SHEET IN THERE, AND TELL ME WHEN WE'RE THERE.
BECAUSE WE CAN DO IT IN THE ACTUAL.
THERE'S TWO DIFFERENT WAYS WE'LL DO THAT IN THERE.
[00:35:01]
JUST DOWNLOAD THE REPORT, AND WE'RE GOING TO LEAVE IT IN OUR WORKING SHEET.>> THERE'S GOING TO BE LOTS OF DUPLICATES.
YOU HAVE INITIALS, YOU HAVE EVERYTHING.
EVERYBODY TAKE A DEEP BREATH, WE'RE GONG TO FILTER OUT.
CALM DOWN. I'M GOING TO TEACH YOU HOW TO USE IT. YOU GOT IT.
LET ME KNOW WHEN EVERYBODY'S HAS THEIR REPORT OVER. ARE WE GOOD? WHILE WE'RE WAITING ON EVERYBODY, YOU CAN GO AHEAD AND DELETE THE TOP ROWS.
YOU CAN GO AHEAD AND ADD YOUR FREEZING.
YOU'RE DEFINITELY GOING TO WANT TO FREEZE, AND IT SHOULD WORK.
YOU CAN DO YOUR RAP TIPS SO YOU CAN UNDERSTAND WHAT EVERYTHING IS.
AGAIN, IGNORING THE DATES [INAUDIBLE] PLEASE.
BECAUSE YOU HAVE THE WHOLE, GRAB THE WHOLE SHEET. WE'RE THERE? GO BACK TO [INAUDIBLE].
WHEN EVERYBODY IS READY, OPEN NOW.
>> YOU WANT TO MAKE SURE YOU FREEZE.
>> SOMEBODY FROM [INAUDIBLE] PULLING UP ON MINE.
>> THAT'S BECAUSE THEY TRANSFERRED TO OR FROM [INAUDIBLE].
>> I DIDN'T KNOW THAT, BUT STILL PULL.
>> IT'S STILL GOING TO PULL BECAUSE YOU HAVE THAT PERSON DURING THAT TIME.
BECAUSE IT'S LIKE COMP ASSISTANTS WILL PULL.
[OVERLAPPING] DO WE ALL HAVE THE SHEET THAT LOOKS LIKE MINE?
>> [OVERLAPPING] WE MIGHT STOP THIS [INAUDIBLE] I DON'T THINK THAT EITHER.
>> IS EVERYBODY GOOD? YOU'RE SEEING THIS?
>> I'M GOING TO HAVE ALL THESE PEOPLE COME TO MY HEALTH PROGRAM WITH THEIR POLO.
>> I'LL BE ABLE TO REVEAL THE.
>> YOU WANT TO TAKE AN ANNUAL PCP DATE?
>> GO CHECK THAT OUT, I'M TALKING ABOUT [INAUDIBLE].
>> FILE THE RAP TIP? [OVERLAPPING]
[00:40:02]
THIS NEXT STEP IS VERY IMPORTANT OR IT'S NOT GOING TO FILTER CORRECTLY. YOU'RE GOING TO GO TO ANNUAL PCP.I KNOW WE DID IT BEFORE, BUT WE'RE GOING TO DO IT AGAIN ON HERE.
YOU'RE GOING TO SORT Z-A, WHICH WILL PUT YOUR FURTHEST AWAY ANNUAL PLAN DATE UP AT THE TOP.
[OVERLAPPING] [LAUGHTER] AFTER WE FILTER FOR THE ANNUAL PLAN DATES, WE PUT ALL THE NEWEST PLAN DATES AT THE TOP, NOW WE'RE GOING TO FILTER FOR THE SAME WITH THE LTSS ID.
STICK WITH Z-A BECAUSE YOU GOT TO DO IT OR YOU'LL FORGET AND YOU'LL TAKE EVERYTHING AWAY.
>> CLIENT ID. SELECT YOUR COLUMN A AND SORT Z TO A.
WHAT THAT'S GOING TO DO IS YOU SHOULD BE ABLE TO SEE YOU GOING IT GROUPS THE NEWEST PCP UP TOP.
THEN YOU GOING TO CLEAN IT CLEAN IT UP. TELL ME WHEN YOU'RE READY.
>> WHAT YOU DID IS YOU FILTERED YOUR PCP ANNUAL DATE, SO YOU HAD ALL THE 2025 FIRST?
>> YOU WANTED IN CHRONOLOGICAL ORDER, WHAT'S LEFT OR WHAT'S FURTHEST AWAY ON TOP SO THAT WHEN YOU THEN FILTER CLIENT ID, AND ON THE DROP DOWN THAT SAYS [INAUDIBLE]? UNDER CLIENT ID, IF YOU'RE FILTERING, ARE YOU SORTING Z TO A AS WELL.
[• Schedule Next Meeting]
THEN WHAT HAPPENS IS ALL YOUR DUPLICATES ARE RIGHT NEXT TO EACH BECAUSE YOUR CLIENT ID IS THE EXACT SAME NUMBER.>> NOW ALL WE'RE GOING TO DO IS GO TO DATA. ACTUALLY, HOLD ON.
THAT'S A LOT. YOU'RE GOING TO SELECT THE WHOLE SHEET BEFORE YOU GO TO DATA.
>> HOLD ON. IF YOU GO BACK UP, BECAUSE I DIDN'T TAKE MINE WHEN DOING IT.
I GOT ID AND I SORTED Z TO A FOR THE ANNUAL DATE.
>> GO TO CLIENT ID, WHICH IS COLUMN A, AND SORT Z TO A THERE TOO.
[00:45:05]
>> THEN ONCE YOU'VE SORTED, THAT LITTLE WHITE SQUARE THAT'S IN BETWEEN A AND ONE, YOU WANT TO CLICK ON THAT SO IT HIGHLIGHTS EVERYTHING GREEN.
THEN YOU'RE GOING TO GO TO DATA.
IF YOU'RE ON THE DATA, CLEAN THAT.
>> FOR THE DUPLICATES. NOW, YOU DON'T WANT TO SELECT ALL THE COLUMNS, SO WE'RE GOING TO UNSELECT ALL.
WE'RE JUST GOING TO SELECT A BECAUSE THAT'S ALL THAT DUPLICATES CLIENT IDS.
CAN YOU GO BACK? [OVERLAPPING]
>> THE WHITE BETWEEN ONE AND A.
YOU CLICK THAT SO THAT EVERYTHING HIGHLIGHTS GREEN.
>> THEN YOU GO TO DATA AND THEN YOU GO DOWN THE DATA CLEAN UP IN ORDER TO REMOVE DUPLICATES.
IT'LL UNSELECT COLUMN A. I HAD 217 DUPLICATES.
>> YEAH. IT'LL PICK UP FROM THE WHOLE SHEET, BUT WE'RE MATCHING THE DUPLICATE OF THE LTSS IDS.
>> THE IN ONE INDIVIDUAL THERE, THE 2, 3, 4.
>> WE SORTED THE SHEET FOR THE MOST CURRENT PCP ANNUAL PLAN DATES.
WE SORTED THE SHEET THAT RECALLS THE LTSS ID THE TOGETHER.
THEN WE CLEANED IT UP TO GET RID OF ALL THE EXTRA [INAUDIBLE].
EVERY ONCE IN A WHILE, YOU MIGHT GET A REVISE ON HERE, EVERY ONCE IN A WHILE, BUT YOU'LL BE ABLE TO PULL THOSE OUT PRETTY QUICKLY.
THIS IS THE MOST ACCURATE WAY THE [INAUDIBLE] HEADQUARTERS DOES IT.
THIS IS HOW EVERYBODY DOES IT.
THIS IS OUR MOST ACCURATE WAY OF DOING IT.
YOU CAN DO PIVOTS ON THIS FOR WHAT DATA YOU WANT. YOU CAN DECIDE.
YOU CAN PULL OUT YOUR CLARIFICATIONS.
JUST FYI, THE GREATEST THING IS IF YOU HAVE LTSS UP, THIS IS THE ONE I LOVE THE MOST.
IF YOU CLICK ON THAT BLUE HYPERLINK, IT'S GOING TO TAKE YOU TO THAT CLARIFICATION.
AS A SUPERVISOR, IF YOU NEED TO KNOW WHAT THE CLARIFICATION IS, YOU'LL CLICK ON IT, AND IT'LL TAKE YOU RIGHT TO THAT CLARIFICATION IF YOU HAVE LTSS OPEN.
FOR INSTANCE, IF YOUR PCP WAS WRITTEN, LET'S SAY YOU GET A PERSON WHO WAS TRANSFERRED FROM ANOTHER AGENCY, THAT OTHER AGENCY MAY BE ON HERE BECAUSE THAT PERSON HAS NOW COME TO YOU, SO DON'T LIKE, WE HAVE SOME NEW.
THE SAME BECAUSE IT HAS TO HOLD THAT DATA THERE FOR A YEAR.
HERE YOU GO. IT GIVES YOU A LIST OF DOCUMENTS.
THERE IS A QUICK AND EASY FORMULA THAT YOU CAN RUN.
NOW I KNOW ALL YOUR NAMES AND I KNOW A LOT OF PEOPLE [INAUDIBLE]. FOR INSTANCE, IF YOU USE THE PRIOR ANNUAL PLAN DATE.
IF THE PLAN IS OPEN AND I'M GOING TO GIVE YOU A PRIOR ANNUAL PLAN DATE.
BUT IF YOU WANT TO FIGURE OUT WHAT THAT 20 DAY DATE IS, YOU CAN JUST LOOK UP DATE.
YOU CAN JUST GOOGLE REALLY QUICKLY, IT'LL TAKE TWO SECONDS TO GOOGLE THE FORMULA AND IT'S A ONE MINUTE VIDEO.
IF YOU WANT TO KNOW WAS THIS PERSON AND YOU COULD DROP THAT COLUMN AND THEN [INAUDIBLE] THAT TO SEE IS YOUR CCS IS FINE.
[BACKGROUND] THE ANNUAL IS ONLY GOOD IF EVERY PCP IS SUBMITTED ON TIME AND APPROVED ON TIME.
IF YOU'RE AN AGENCY THAT HAS SOME LATE AND IF YOU'RE AGENCY HAS ONE OR TWO LATE, YOU CAN SAY I HAVE TO MANUALLY PULL THAT.
BUT IF YOU ARE AN AGENCY THAT HAS MORE, YOU CAN ONLY USE THIS REPORT.
YOU CANNOT USE THE ANNUAL REPORT BECAUSE THE ANNUAL WILL GIVE YOU FALSE [INAUDIBLE] BECAUSE IT'S [INAUDIBLE].
[00:50:02]
THAT'S WHERE YOU JUST HAVE TO KNOW YOUR PROGRAM.IT AGAIN TAKES 355 DAYS OF COMPLIANCE TO BE ABLE TO USE THAT REPORT.
IT JUST DEPENDS ON YOUR PROGRAM AND WHERE YOU ARE.
THIS IS YOUR BEST. IT'S A QUICK FORMULA THAT YOU CAN RUN.
WHAT OTHER QUESTIONS WE HAVE AROUND? [NOISE] SUPERVISORS SUPERVISING SAY THREE OR FOUR PEOPLE, IF YOU DO THIS, AND THEN YOU JUST CHECK BY CCS, IT'LL GIVE YOU HERE'S ALL OF THAT CCS'S PLANS.
HERE'S THE ONES THAT ARE OPEN, HERE'S THE ONES THAT ARE COMPLETED AND SITUATION, SHE HAS MASSIVE LIKE OVER A HALF OF YOUR CASELOAD HAS JUNE-JULY PCP.
THAT'S SOMETHING THAT WHEN SHE'S LOOKING TO FIND PEOPLE, SHE'S LOOKING AT ONE OF THE THINGS FOR THOSE PEOPLE WITH NEW STAFF COMING IN, YOU CAN RUN THIS AND BE LIKE, WOW, THE BETSY'S CLAIMS IN JUNE ARE REALLY BRUTAL, I DON'T WANT TO GIVE HER ANOTHER JUNE PCP.
YOU MUST ASSIGN HER TO SOMEBODY ELSE, ET CETERA, OR YOU CAN LOOK AT, THIS ONE HAS ALL OF THESE IN PROGRESS PCP AND LAST WEEK YOU READ [INAUDIBLE] YOU READ IT.
YOU REALIZE THOSE PCS ARE THE ONES THAT KNOW THAT IT LOOKS LIKE THEY'RE DOING WORK JUST BY CREATING A PCP BUT IF IT STAYS IN PROGRESS AND DOESN'T MOVE, THESE ARE THE ONES YOU'RE GOING TO WANT TO TARGET TO SET A TIMELINE FOR GETTING THAT PLAN DONE, [NOISE].
DURING THAT EXAMPLE THAT JUST YOU MADE, IS THERE EVER ANY FORWARD CAPABILITY [INAUDIBLE] DAYS SO YOU DON'T HAVE A BUFFER LIKE FOR NEARLY HALF OF PEOPLE HAVE THE REAL CAPABILITY OR YOU HAVE TO ASK SOMEBODY THEY WANT A SWITCH.
THE OFFICIAL ANSWER AND THE FUNCTIONAL ANSWER ARE POLAR OPPOSITE.
THE OFFICIAL ANSWER IS THAT WE SHOULD BE LOOKING AT ESTABLISHING THAT ANNIVERSARY DATE OR THAT BIRTH DATE AND IT'S THE THING WE DON'T CHANGE OUR BIRTHDAY.
BUT THE FUNCTIONAL ANSWER IS, WITHIN HER SITUATION, ET CETERA, SOMETIMES IT'S IMPOSSIBLE WHEN YOU'RE AS SMALL AS THREE PEOPLE, YOU CAN'T DO 46 PCP IN 40 DAYS OR 62 DAYS WHATEVER IT IS SO THAT IS THE REQUEST THAT CAN BE MADE.
THE ADVICE WOULD BE HAVE FAMILY [INAUDIBLE], HAVE THE INDIVIDUAL [INAUDIBLE] HARDER FOR THE ADMINISTRATION TO SAY NO.
THEIR REQUEST, DO NOT ASK [INAUDIBLE],.
A LOT OF PEOPLE ARE SAYING NO THOUGH BECAUSE THEY HAVE STILL USE FOR THAT.
KNOW THAT THEY DON'T WANT TO CHANGE.
THE PROBLEM COMES IF YOU'RE CHANGING IT, YOU HAVE TO DO IT INITIALLY, THIS IS NOT END WORK.
REALLY WHAT YOU NEED TO THINK IS EVERYBODY THAT'S COMING IN, THEIR PCP CAN BE EFFECTIVE CERTAIN ONES, BUT THEIR ANNUAL PLAN DATE MIGHT NEED TO BE OCTOBER SO THERE'S ONLY A COUPLE OF MONTHS IN BETWEEN AND YES THAT STINKS BECAUSE YOU CAN'T GET PAST 365.
BUT SO YOU CAN'T GO OVER 365, BUT YOU GO RIGHT UP TO THAT LIMIT.
YOU REALLY WANT TO ADDRESS THAT WHEN YOU'RE DOING THE INITIAL.
IF YOU CHANGE PCP DATES, YOU HAVE TO BE PREPARED TO QUADRUPLE MONITORING OR MONITORING AS A SUPERVISOR.
IT GETS REAL PRETTY REAL FAST BECAUSE LTAS HAS TO BE BASED ON 365.
WHAT HAPPENS IS, IS THAT YOU HAVE THAT PERSON WHO HAS THIS GOOD OLD 07/01 DATE, SO IN APRIL, YOU AS A SUPERVISOR WHO WOULD REALIZE YOUR 46 PLANS IN JUNE, JULY.
YOU SAY IT TO JEN AND YOU SAY IT TO TRACY AND YOU SAY TO THESE OTHER PEOPLE, I'M REALLY WORRIED THAT YOU ALL GOT TO PLAN ALL ALONG TILL OCTOBER, SO THAT JULY PLAN IS STILL LOCKED INTO YOUR DATA REPORT FROM JULY 1, '24 TO JUNE 30TH OF '25 ON THE MONITORING, ON EVERYTHING BECAUSE THAT IS A LIVE PLAN THAT WENT ACTIVE IN LPS.
WHEN YOU CHANGE IT, THE NEW INITIAL AND YOU HAVE A NEW PLAN THAT'S OCTOBER 15, THAT GENERATES ITS OWN.
FROM OCTOBER 15 THROUGH UNTIL OCTOBER 14, IT IS ALSO GENERATED FOR JENNIFER THE JULY 1 PLAN AND THE OCTOBER 15 PLAN, SO THEN IN YOUR HEAD, YOU'RE LIKE, WHICH ONE AM I MONITORING? IS THE CHANGE IN SERVICE IS PENDING? IT'S REALLY HARD.
YOU DON'T WANT TO ALLOW A GOOD MONITORING RELATED TO YOUR CURRENT ACTIVE OPEN PLAN BECAUSE YOU THOUGHT
[00:55:03]
IT WAS FOR THE PLAN THAT YOU TRIED TO DISCONTINUE TO LINK.LET'S TURKEY. WE WOULD PREFER NOT.
THE OFFICIAL ANSWER IS WE WOULD PREFER THAT YOU REALLY WORK MOVING FORWARD.
BUT AS SHE'S A PRIME EXAMPLE, WHAT HAPPENED, PRIOR TO LTSS, YOU GUYS ARE SERVING A LOT OF PEOPLE NOW THAT YOU WERE SERVING IN 2018, AND WE ALL DID IT, AND THAT WAS BECAUSE OF PCIF TOO.
REMEMBER RENEE COULDN'T LOAD IN UNTIL JULY 1, PROBABLY BECAME AVAILABLE ON JULY 1.
EVERYBODY FELT THAT HAD TO THAT DATE, SO ALL OF OUR OLD PEOPLE, OUR LEGACY PEOPLE HAVE THE JULY CASE, BUT NOW WE JUST HAVE TO DO A LITTLE BIT OF SHOPPING.
[OVERLAPPING] [INAUDIBLE] CAN BE EFFECTIVE SEVEN MONTH ANNUAL PLAN, THEY CAN BE EVERYTHING.
BECAUSE YOU'RE WORKING WITH YOUR TY, ESPECIALLY WELL BECAUSE THEY CAN START 07/01.
[OVERLAPPING] FOR OUR AGENCY, JULY THROUGH DECEMBER HAS LESS PCPS AND WE'RE LIKE COME JANUARY WE ARE ALL [INAUDIBLE].
[OVERLAPPING] WE'RE TRYING TO OF COURSE FALL BUT THAT'S HARD BECAUSE THEN YOU'RE IN THAT [INAUDIBLE] DEFINITELY GOING TO TRY THE REVISED ONE [INAUDIBLE].
HERE'S THE REALITY THAT WE ALL KNOW AND WE ALL SHAKE OUR HEADS TO IT.
ALL OF THESE PEOPLE WHO WANT TO GO SELF-DIRECTED, [INAUDIBLE].
WELL THEN YOU'RE NOT PLAN [INAUDIBLE] YOUR ANNUAL PLAN IS DIFFERENT.
A LOT OF THEM [INAUDIBLE]. [OVERLAPPING].
[OVERLAPPING] [LAUGHTER] IS THERE ANYTHING THAT PEOPLE WHO CAME WANTED TO KNOW ABOUT REPORTS THAT WE DIDN'T COVER, WENDY? CHARTS. I KNOW WHEN I HAD MY LAST [INAUDIBLE] HEADQUARTERS VISIT, SHE WANTED TO SEE CHARTS.
REALLY? SHE WANTS TO SEE THE LINE GRAPHS, AND [INAUDIBLE] SHE WANTS THE WHOLE YEAR.
THEY'RE GOING TO [INAUDIBLE] US WITH THE TRAININGS [INAUDIBLE]? WELL, TECHNICALLY, AND WE TOLD YOU ABOUT THIS, YOU ARE PART OF THE HEALTH DEPARTMENT.
YOUR HEALTH DEPARTMENT IT REALLY SHOULD BE TAKING OF THAT.
[BACKGROUND] YOU DO CONTRIBUTE TO THAT SO YOU CAN MAKE THEM THESE KINDS OF REPORTS AND SAY, CAN YOU EXTRAPOLATE AND GET US A LINE GRAPH OR JUST A PIE GRAPH, WHATEVER IT IS, THAT [INAUDIBLE] YOU WILL WITHIN THE YEAR AND HEAR THE WORDS, YOU WILL HAVE TO PRESENT IN A SIMILAR MANNER, DOESN'T HAVE TO BE EXACTLY WHAT YOU DO.
[01:00:01]
IT DOESN'T HAVE TO BE CHARTS.IT DOESN'T HAVE TO BE CHART SHOWS.
IT'S JUST ALL SHE CAN UNDERSTAND. [LAUGHTER].
ALL YOU HAVE TO DO IS,14 OF THESE A MONTH.
ALL YOU HAVE TO DO IS HAVE AN ELECTRONIC TRACKING THAT SHOWS THAT YOU KNOW THE STATUS OF YOUR PCP, YOUR WAIVER, INCLUDING DEATHS IN ALL LEVEL OF CARES, MONITORING, AND YOUR INFORMATION REFERRAL.
IF ANYBODY'S STAFF EVER HAVE THE NERVE TO SAY THE BOARD, YOU PICKED THEIR INFORMATION REFERRAL, AND YOU FIND OUT, ARE THEY TALKING ABOUT CAMPS OR ARE THEY TALKING ABOUT THE CHESAPEAKE CENTER PROBLEM THAT THEY'RE DOING? THERE'S SO MUCH WORK BESIDES PCP DEVELOPMENT, ET CETERA SO I HIGHLY RECOMMEND THAT YOU WILL FROM NOW ON WHEN YOU PRESENT AND KIM IS THERE FOR US FOR REGIONAL OFFICE STAFF TO TAKE A STEP BACK, YOU NEED TO PROVE AS THE DIRECTOR OF YOUR PROGRAM THAT YOU HAVE MECHANIC TO BACK YOUR INFORMATION AND GO THROUGH THE LOT.
[OVERLAPPING] WELL, SHE ACCEPTED THAT.
BUT THAT'S THE PROBLEM FOR NOW.
YOU HAVE YOUR HANDWRITTEN CHART, ANYTHING COULD BE AUDITED AT ANY TIME AND THAT'S THE OTHER THING THAT YOU WANT TO THINK ABOUT.
DON'T SAY IT ON YOUR PERSONAL PHONE BECAUSE IF YOU ARE AUDITED, THEY HAVE EVERY RIGHT TO TAKE YOUR PERSONAL PHONE, RIGHT ON YOUR PERSONAL PHONE ANY TRACKING AND YOUR EMAIL.
CARROL WILL TALK ABOUT EMAIL. WHAT ELSE HAVE WE HERE? [INAUDIBLE] THE SFPT, WE CAN TALK ABOUT TOO.
AGAIN, ARE THERE ANY CCF SAY THAT THERE ARE MORE IF THEY HADN'T CHECKED IN WITH THE WAIT LIST PEOPLE THAT SUPPORT SOME OF THE CLAIMS BUT AS WE KNOW, IT SAYS FROM THE INFORMAL 2018, DEVELOPED AT THE ORIGINAL TIME, ET CETERA SO THAT WAS THE CONCEPT THEN, GO ALL THE WAY SINCE THEN.
IF YOU LISTEN TO THE CONCURRENT WAIVER PROCESS, THEY SAID, THE THREE OR FOUR FRAMING OF EACH SECTION, MULTIPLE TIMES, YOU KNOW YOUR WAIT LIST [INAUDIBLE] AND I'M SITTING THERE THINKING, HOW DO YOU PROVE IT? DO AN UPDATED SFPT EVERY YEAR.
YOU WANT TO LOOK AT WHAT'S CURRENT.
WE HAVE A BIG SITUATION NOW WHERE SOMEONE'S MOTHER WAS RECENTLY DIAGNOSED WITH TERMINAL CANCER.
HOPEFULLY WE HAVE AN SFPT FROM LAST YEAR [INAUDIBLE] SCORING TOGETHER.
SFPP FROM LAST YEAR SAYS THE LIST WITH A SINGLE MOM AT SUCH AND SUCH A DRAFT WOULD LIKE TO AT SOME POINT HAVE A JOB AND LIVES WITH THE GIRLFRIEND.
YOU GET TO CALL MOM HAS TERMINAL CANCER.
YOU KNOW WHERE YOU'RE STARTING.
HE'S GOT A GIRLFRIEND, WHICH MEANS HE WANTS TO STAY LOCAL AND TALKING TO LOCAL PEOPLE.
I WAS [INAUDIBLE] AND WAS ABLE TO GET HIM INTO WEXFORD, STARTED THERE SO THAT SHOULD SOMETHING HAPPEN TO THE MOM, THE PLAN WAS OVER MEMORIAL DAY WEEKEND OR NEXT WEEK, THIS WEEK, FRIDAY AT 5:30 OR FIVE O'CLOCK YOU'RE WALKING OFF YOUR PHONE RING.
EASY BILLING, KNOW YOUR PEOPLE.
WE ALL KNOW THAT YOU HAVE COMPETITION WITH STATEWIDE CCS AGENCIES AND JUST LIKE WE HAVE PROVIDER AGENCIES COMING IN, WE GOT PEOPLE SAYING, HEY, [INAUDIBLE] CASE MANAGEMENT ON THE SHORE, CAN YOU START UP WITH THE CASE LOAD OF 50 AND I'M LIKE, I KNOW.
BUT I CAN PUT YOU ON THE [INAUDIBLE] AND THINGS LIKE THAT.
DO YOU SERVE NOW OR YOUR SERVICE IS GOING TO BE IMPORTANT BECAUSE WE'RE ALL LIVING IN THE SERVICES.
>> IT'S THE SAME WITH THE OTHER PIECE OF ADVICE THAT WE CAN'T SAY ENOUGH IS FROM PEOPLE, YOU TELL THEM THAT OUR BANK IS MEDICAL ASSISTANT.
THEREFORE, THE PROCESS OF APPLYING FOR SERVICES TO BDA INVOLVES ACCESS TO MONEY, BANK STATEMENTS, SPECIAL [INAUDIBLE], WHATEVER, AND AN EXPECTATION THAT SHOULD HAVE HIT IN FORM EVERY YEAR, SOME EVEN MAY BE CATEGORICALLY [INAUDIBLE] FOR EVERY YEAR, THEY HAVE TO BE PREPARED SO THAT UPFRONT HERE JUST LIKE THEIR MORTGAGE.
YOU CAN'T GET A MORTGAGE FROM BACK [INAUDIBLE] IN THE NEXT YEAR WHEN THEY SAY,
[01:05:06]
WE NEED TO REVIEW YOUR LIFE INSURANCE, YOUR [INAUDIBLE] INSURANCE OR WHATEVER, HE'S LIKE, OH, NO.YOUR BANK IS GOING TO CANCEL IF YOU DON'T GIVE THEM THE INFORMATION.
WE JUST HAVE SOMEBODY WHO WE DEACTIVATED BECAUSE THEY DIDN'T MEET THE REQUIREMENTS TO KEEP THEIR WAIVER.
EVERYTHING WE'VE BEEN TALKING ABOUT, THERE IS A REASON WHY WE START PULLING OUT, START TALKING ABOUT THAT.
A REMINDER, THIS WAS NOT A TRAINING.
>> YEAH. WE REVIEW. [OVERLAPPING]
>> THEY'RE NOT GREAT. [OVERLAPPING]
[OVERLAPPING] DOING THAT HERE.
JUST TAKE A LOOK. [BACKGROUND]
>> A GREAT LOT OF PROVIDERS SAYS, PLEASE BE CAREFUL WITH [OVERLAPPING].
EVERY TIME THEY CALL [OVERLAPPING] AND SAY, HEY, THE BRANDS [OVERLAPPING] RISES HERE.
WHATEVER ELSE GOES THROUGH [OVERLAPPING] AND BE LIKE, WHERE WE NEED.
[OVERLAPPING] AND IT'S LIKE SURE COMMUNITY [OVERLAPPING] LET'S SAY PICK THAT.
YOU TRY EXACTLY [OVERLAPPING].
>> [OVERLAPPING] OR VIENNA TO MEET WITH US.
>> POST COVID OR DURING COVID AND NOW SINCE STAFFING IS HORRIFIC AT SUBORDER WHERE WE'RE GOING, I THINK THAT ALSO WE HAD A LOT OF PROVIDERS THAT WE'RE SAYING UNTIL THEY GOT COMFORTABLE WORKING SOLELY IN LPSS, THEY WEREN'T TAKING NEW PEOPLE BECAUSE THEY WEREN'T SURE THAT THEY'D MAKE THE MONEY THAT THEY NEEDED TO, ET CETERA.
THE HOPE IS THAT [INAUDIBLE] HERE AND GONE, EVERYBODY WILL BE IN AND THE HOPE IS THAT THEY REALIZE THAT THEY'RE [INAUDIBLE] THEIR MONEY AND THEY WORK.
>> I JUST THINK THAT [INAUDIBLE] WILL HAVE TO BE MIXED BECAUSE THEY ALL KNOW ABOUT CERTAIN DIRECTIONS. THEY ARE INVOLVED.
>> I SAY, THIS ONE HAVE ONE PERSON THAT I WORK WITH AND THEN THIS ONE'S [INAUDIBLE].
>> [OVERLAPPING] TRYING TO SAY THEY WERE GOING TO RAISE THAT.
>> THE INTEREST IS [INAUDIBLE].
>> THAT PROCESS IS GOING TO BE PAINFUL AND IT'S NOT GOING TO BE DONE RIGHT.
>> [OVERLAPPING] BECAUSE ACTUALLY YOU WERE SAVING MONEY AND YOU WERE GETTING A BETTER SERVICE AND NOW IT'S [LAUGHTER]
[01:10:06]
[OVERLAPPING]>> IS THERE ANYTHING ELSE ANYBODY WANTED TO GO OVER, ANY OTHER QUESTIONS? [BACKGROUND]
>> YOU MEAN THE MONEY THAT WE GET?
I SPOKE THAT IN [INAUDIBLE] THAT IF I SPIN IT [INAUDIBLE] THE NEGATIVE AND HE WILL TAKE THAT BY ANOTHER. WHAT IS IT?
>> THIS ONE WE HAVE, IT'S A RECOVERY SO [OVERLAPPING] AT THE TIME OF THE REPORT [OVERLAPPING].
>> THANK YOU, AND VERY HELPFUL FOR COMING IN.
[01:15:12]
>> I DON'T KNOW WHY THOSE PEOPLE WOULD BE FALLING UNDER. [BACKGROUND]
WE DIDN'T KNOW WHAT YOU'RE DOING.
[OVERLAPPING] I DIDN'T, REALLY, BECAUSE I WAS SHOWING THE STEP SO I DIDN'T LIKE WHAT YOU'RE [INAUDIBLE], HOW.
[BACKGROUND] YEAH, GIVE THOSE TO THE MAYOR [INAUDIBLE] METHODS.
[BACKGROUND] I DON'T THINK HE'S [INAUDIBLE].
I THINK THESE ARE TODAY [OVERLAPPING].
[01:20:04]
HERE, SILVERWARE [OVERLAPPING].>> [OVERLAPPING] BEFORE GRADUATION? [LAUGHTER]
>> NO, I COULDN'T SEE ANY GRADE.
I THINK IT'S BEEN [OVERLAPPING] SO THAT'S WHAT I'VE BEEN DOING. [LAUGHTER]
>> ARE YOU JUST GETTING ONE FOR YOUR LIP GLOW?
>> YEAH. AND THEN TRIMS. I HAVE OVER [OVERLAPPING].
>> THAT PUTS ALL THE WAY FROM TRACK.
THERE IS CURRENTLY THE CMS LIST BACK IN 2024.
WE HAVE 50% OF [INAUDIBLE], WHICH GIVES US DATA.
I THINK THE THING THAT YOU HAVE TO KEEP IN MIND WHEN YOU'RE GETTING THESE THINGS IS THAT THERE ARE OTHER PEOPLE ASKING FOR IT.
THE METRIC, FIRST AND FIRST, DON'T TELL HANDLE PUT SOMEBODY IN A [INAUDIBLE].
>> SAY, DO NOT PUT THE PERSON UNLESS YOU KNOW YOU'RE [INAUDIBLE] THE WAY.
DON'T PUT THEM ALL. HE WILL DO THAT AT ANY TIME.
DON'T PUT THAT [OVERLAPPING]. JUST DON'T PUT PEOPLE ON THE WAY.
YOU'RE JUST GONG TO WRITE OFF WE WILL TRANSFER THIS IN THE MIDDLE OF IT, IF YOU KNOW WHAT I'M SAYING.
BASICALLY, WE TRACK IT, WE DO IT, WE ARE GOING TO DO IT.
YOU'RE JUST GOING TO HAVE TO WRITE HERE AND WE'LL BE TRACKING FROM HERE ON OUT THEN WE'LL MAKE SURE THAT WE'RE FILING UP BECAUSE THIS IS THE FIRST ONE, AND THE NEXT ONE WILL BE THE ISSUE.
USE OUR OFFICE. WE'LL PUT [OVERLAPPING].
[BACKGROUND] WELL, I THINK THE OTHER REASON INVOLVES THE FINANCIAL PAPER.
THE OTHER REASON WE WILL WORK ON YOU IS BECAUSE WE WANT YOU TO COME BACK.
IF YOU HAVE A FIRST, DO NOT WANT TO ASK FOR RESOLUTION UNLESS YOU HAVE 100% PLAN READY TO GO AND THEN YOU NEED TO CALL HIM BEFORE YOU PUT THAT ON THAT PER.
ALL YOU'RE GOING TO ACT ON FIRST IS PREVENTION BECAUSE PRICES PREVENTION IS GETTING TRACKED TOO.
YOU NEED TO MAKE SURE THAT IF YOU HAVE SOMEBODY WHO IS HOMELESS AND YOU DON'T HAVE ENOUGH FOR THEM, YOU NEED TO GO, YOU NEED TO CALL [INAUDIBLE], PLAIN SITUATION AND HE'LL SAY, WE'LL GO AHEAD AND [INAUDIBLE].
BUT THEN YOU NEED TO HAVE THE PROVIDER ALREADY LINED UP.
THAT'S WHY IF A HOLD AND TALK TO HIM, DO NOT SUBMIT ALL THESE FORMS AND NOW GO TO THE HEADQUARTERS, AND NOW THEY'RE ON A DRAFTING SHEET, AND NOW THE TIMES A TICKET.
LET TWO GUYS IN PLACE OF HIM GET ALL THE STAFF, THEY KNOW IT'S COMING.
THEN IF IT'S AN FSLU FOR PREVENTION, WE ARE NOT A [INAUDIBLE] PREVENTION, RACES [INAUDIBLE].
THAT'S CHILD PROTECTION SERVICE.
>> WHAT HAPPENS IF HE HAD ONE LIKE THAT? [INAUDIBLE].
>> NO PREVENTION. HONESTLY [INAUDIBLE].
>> HERE'S WHAT I'M GOING TO SAY.
I'M GOING TO BE REALLY HONEST WITH YOU.
IF THAT'S MY ISSUE, [BACKGROUND].
YOU CAN'T HAVE A SUB PARENTING.
[BACKGROUND] THEN YOU HAVE AN 8-YEAR-OLD THEN YOU HAVE TO NAME [INAUDIBLE] SIGN AND THAT IS THE PERSON YOU PUT YOUR LABEL ON, ANY LEFT LAND.
THEN ON TOP OF THAT, IT CANNOT BE FIT, FAMILIES ARE SUPPOSED TO TAKE CARE OF THAT.
IT REALLY REALLY SUFFER BAD FOR YOU.
[01:25:07]
>> THEY'RE NOT. THAT'S WHY [INAUDIBLE].
>> IF YOU HAD THE MONEY TO FIND THEM.
>> I'M GOING TO FIND EVERYTHING FIRST BECAUSE OF SCHOOL WITH SOME STRUCTURE COULD FOR ME, SOME OF THE [INAUDIBLE].
I KNOW I DID WELL FOR STRUCTURE.
[LAUGHTER] SOME OTHER PEOPLE AND SOMETIMES JUST PUTTING SOME EXPECTATIONS YOU HAVE TO GET UP AND WORK.
YOU HAVE TO LISTEN TO YOUR TEACHERS.
[LAUGHTER] SOMETIMES THAT MIGHT BE SOME [INAUDIBLE] IN THERE BUT THAT MIGHT ALLEVIATE A LOT OF SITUATION THAT THEY'RE OUT OF THE HOUSE.
>> WE'RE ACTUALLY GETTING THERE [INAUDIBLE].
>> WE HAD ONE CHILD [INAUDIBLE], WE'RE GOING TO LET HIM [INAUDIBLE].
[OVERLAPPING] BROTHERS [BACKGROUND]
>> YOU SHOULD KEEP THE FIRST ONE.
[OVERLAPPING] PLAN FOR THE FAMILY.
>> THIS IS MORE THAN EVER. WHAT I'M TRYING TO GET THROUGH EVERYBODY, THIS IS MORE THAN EVER, IF WE'VE EVER SAID THAT. [BACKGROUND] THIS FOR 20 YEARS.
>> HAD AN INDIVIDUAL SUPPORT BEFORE AND SAY, OH, YOU REALLY CAN'T HAVE [OVERLAPPING].
>> YOU HAVE REPRESENTATIVE THERE AND TRUE REPRESENTATION.
I'VE SEEN THREE EFFORTS. [INAUDIBLE].
>> I LOCK UP THE HOURS AND THEN EVERYDAY.
[OVERLAPPING] ON FRIDAY THAT THERE WAS ROOM [INAUDIBLE]. [BACKGROUND]
>> THE MEETING AND I SAID, IT'S NOT GOING TO GET THROUGH AND I GUESS [INAUDIBLE] REFER TO THE GUIDELINES.
I TOLD THEM AND THEY WERE LIKE, WE NEED THAT.
I WAS LIKE, WOW, JUST LETTING YOU KNOW NOW, FIGURE OUT WHAT MAKE SENSE.
>> THEY SAID THAT. [BACKGROUND]
>> THE REGION. OUR REGION FOR SURE.
BUT HE DIDN'T SEE HER FROM THERE AND SHE'S LIKE, I [INAUDIBLE] ALL THE TIME. [BACKGROUND]
>> IT'S VERY HOPEFUL THAT A PROVIDER THAT [INAUDIBLE] .[OVERLAPPING]
[01:30:08]
WHERE'S MY HOUSE AND JEAN'S LIKE, HERE'S YOUR REAL ESTATE.>> ARE YOU GOING TO TELL IT HERE BECAUSE WE HAD A MEETING RIGHT THERE.
>> I WAS NOT IMPRESSED AT ALL. [OVERLAPPING] THEY WERE NICE. [OVERLAPPING]
WE HAD WITH MARY AND WE WEREN'T IMPRESSED EITHER.
BUT THEN I REACHED OUT TO SHENNA AND SHE SAID THAT ALL OF HER CCSS WERE LIKE, AND SHE SAID, THE INDIVIDUALS WENT ANYWAY AND SHE SAID THE FAMILIES AND INDIVIDUALS COULDN'T BE HAPPIER.
SHE SAID THE CCSS [OVERLAPPING].
>> [OVERLAPPING] ALSO HIRE HIM.
>> [OVERLAPPING] ALL THOSE ARGUMENTS OUT WITHIN AN HOUR OF [INAUDIBLE].
SHE SAID, WE'RE STRUCK ON FINDING A HOUSE IN KENT. I SAID, CALL [INAUDIBLE], WHICH IS ACROSS STREET.
WITHIN AN HOUR, THEY HAD CONTACTED SISSY AND CHRIS AND SENT ME A HOUSE AND SAID, THE INDIVIDUAL WE JUST SPENT WITH IS A HOUSE THEY WOULD LIKE TO HAVE.
>> NOW, THE MOM DIDN'T LEAVE THE HOUSE.
[OVERLAPPING] AND I'M NOT TRYING TO SOUND HERE, BUT I MAKE SURE COMMUNITIES [INAUDIBLE] IS A LANGUAGE BARRIER IN MY OPINION.
>> COMMUNITIES IN GENERAL, THEY DON'T [OVERLAPPING]
>> [OVERLAPPING] IS WHAT I'M SAYING. [OVERLAPPING]
HOLD ON NOW, LET'S TALK ABOUT IT.
CSC IS WAY DIFFERENT THAN [INAUDIBLE], WAY DIFFERENT.
BUT ALL THEY HAD DONE PREVIOUSLY IN DA WAS A PASS THROUGH A NURSE.
YOU NEED TO UNDERSTAND THAT THEY WERE A PASS-THROUGH PROVIDER TO PROVIDE NURSING SERVICE FOR ONE INDIVIDUAL.
BUT ONE INDIVIDUAL THAT HAD NURSING HAS TO HAVE A STAFF WITH HIM IS IN A HOME.
>> IF I CAN DO THIS WITH THEM FACE TO FACE, IS GREAT.
>> THEY'RE GOOD TEXTERS AND THEY ARE GOOD PHONE CALLERS BUT THEY ONLY WANT A PHONE CALL ABOUT THE CONVERSATION AND A WEEK LATER YOU [INAUDIBLE], WHY DIDN'T YOU SHARE WITH THAT CONVERSATION?
>> ALL I DID ON MY GIRL IS SHE'S HAVING PMS REGULARLY AND SHE'S GAINING WEIGHT.
[OVERLAPPING] I THINK WHERE THEY ARE.
BUT THEY JUST DON'T KNOW ANYTHING.
BUT THEY DIDN'T KNOW ABOUT [OVERLAPPING].
I SAT DOWN AND TOLD THEM THAT I DON'T THINK THAT [OVERLAPPING].
>> [OVERLAPPING] TO BE A LICENSED PROVIDER WITH AN EDUCATIONAL [INAUDIBLE] COMPLETE OR THEY TRAIN [OVERLAPPING].
>> [OVERLAPPING] TRAINING THAT YOU [OVERLAPPING].
>> [OVERLAPPING] REACH OUT TO THE AGI ABOUT THINGS SPECIFIC THINGS.
THEY HAVE TO [OVERLAPPING] BUT I'M STILL NOT SURE. [OVERLAPPING]
>> I THINK WE'RE SPOILED HERE BECAUSE AS MUCH AS PROVIDERS HAVE BEEN
[01:35:06]
HERE FOREVER, [OVERLAPPING]>> I DON'T THINK I'M SPOILED AT ALL.
>> [OVERLAPPING] WE WANT TO HOLD IT DOWN [OVERLAPPING] WITH SOMETHING ELSE.
[INAUDIBLE] HOW ABOUT THAT? [OVERLAPPING] I HAVE NO ISSUES.
>> [OVERLAPPING] WITH JUST THE NUMBERS.
>> [OVERLAPPING] I CAN TELL YOU WHAT IT IS AND THEN I WILL HELP YOU AND THEN I WOULD JUST SAY [INAUDIBLE].
>> FOR THE PLAN, I REALIZE THAT.
>> I, TOO, WILL TAKE CARE OF THE OTHER.
>> WE GOT NEW ONES STARTING THE BEGINNING OF THE YEAR.
>> I'M JEALOUS THAT YOU GOT NEW ONES.
>> YOUNG, POSITIVE, ENERGETIC CCS COMING OUT THERE. THEY'RE REALLY LIVE.
>> UNDER A ROCK. WE HAD TO [OVERLAPPING] FIVE TIMES.
>> THAT'S WHAT I DON'T WANT TO DO.
>> PEOPLE WHO DIDN'T WANT THE JOB.
>> TYPE 13 FELONIES, YOU GUYS?
>> YES. THEY WERE FRESH, THEY WEREN'T ON THE BACKGROUND CHECKS AND WHEN YOU TOLD HER, YOU PASSED THE BACKGROUND CHECKS, SHE SAID, ARE YOU SURE I PASSED THE BACKGROUND CHECK? I SAID, I WAS, BUT NOW I'M [INAUDIBLE].
>> SHE CALLED HR AND EVERY LITTLE STEP OF THE WAY WAS LIKE I'M JUST GOING TO BE HONEST WITH YOU.
WHAT NOW? SHE SAID, THEY WEREN'T POSTED YET BECAUSE THEY'RE FRESH.
>> GAVE HER A RESET. IT'S NOT LIKE THEY WERE 20 YEARS.
>> YOU HAVE A CASE SEARCH WITH THIS OR [INAUDIBLE].
SHE GOT PROBATION FOR SOMETHING AND SHE TOLD US.
SHE EXPLAINED THAT ONE [OVERLAPPING] AND SO WE KNEW.
WE SAID WE WERE AWARE OF IT, SHE EXPLAINED THE SITUATION WHERE SHE WAS WITH SOMEONE THAT DID SOMETHING.
WE CLEARED IT THROUGH OUR HR, WE WERE COMFORTABLE. THERE WAS NOTHING ELSE IN CASE.
[OVERLAPPING] WE THOUGHT SHE'S GOING TO FINGERPRINTED.
AFTER SHE PASSED THE HR BACKGROUND CHECK AND EVERYTHING, WE SAID, YES, [INAUDIBLE].
[OVERLAPPING] THIS HAPPENED A YEAR AGO, BUT NOW WITH EXPERTS, IF YOU HAVE FELONIES, IT'S GOING TO SHOW, YOU'RE GOING TO BE FINGERPRINTED TO SAVE EVERYBODY A LOT OF TIME. [OVERLAPPING]
>> THANK YOU, EVERYBODY. [OVERLAPPING]
>> TAKE CARE WHEN GETTING HOME.
>> I HAVE TO RUN TO [INAUDIBLE]
>> IT'S ALL RIGHT. THAT'S WHAT HAPPENS WHEN YOU FILE A STATE COMPLAINT AGAINST
[01:40:01]
THE DEPARTMENT OF EDUCATION. I'LL SEE YOU GUYS.>> LET'S HAVE ANOTHER TRAINING. THAT WAS REALLY GOOD.
>> I MISSED THAT. HOW DID I MISSED THAT ONE?
>> I THINK YOU WERE JUST BUSY.
>> YEAH. I WASN'T SPEAKING ENGLISH.
>> IS THAT WHEN RYAN [INAUDIBLE]?
>> RYAN STEPPED DOWN IN OCTOBER, BUT YEAH, WHEN HE WAS [INAUDIBLE].
>> TAKING THIS LETTER. SHE'S THE FIRST OFFICE.
>> THANK YOU, DYLAN. YOU'RE SETTING UP FOR THE STAFF.
>> [INAUDIBLE]. ALL THIS STUFF, I MEAN.
I THINK IF WE MOVED THE TV, THAT'D CREATE ONE PLUG.
>> YOU DON'T WANT TO KEEP ANY OF IT?
>> NO, I DON'T NEED ANYTHING ELSE.
>> I'LL JUST KEEP THAT UPSTAIRS.
>> THAT'S WHY I HAVE THE PART.
[01:45:21]
I PULLED IT OUT A LITTLE BIT. [INAUDIBLE].
>> ARE YOU SURE YO DON'T NEED THE WATER?
>> YEAH. THERE'S WATER IN MY CABINET.
>> I WAS TRYING TO GET REIMBURSED FOR THAT.
>> IT WAS STILL SECONDARY BUDGET.
>> MY HEALTH OFFICER ASKED IF IT WAS ALLOWABLE SERVICE FOR ME TO GET.
THEY SHOULD'VE REIMBURSED ME, BUT IT'S NOT WRITTEN [INAUDIBLE].
>> [INAUDIBLE] IT'S LIKE A WORKSHOP [INAUDIBLE].
>> YEAH, BUT THEN IT'S STILL NOT [INAUDIBLE], IT'S NOT WRITTEN IN OUR GUIDELINES [INAUDIBLE].
>> YES. WE JUST HAVE NOTHING [INAUDIBLE]
>> FOR US, THE STATE ALLOW US TO DO IT, WORKSHOP FOR THREE.
>> BUT WHAT'S THE DIFFERENCE BETWEEN YOU HOSTING [INAUDIBLE] DEPARTMENT [INAUDIBLE]?
>> I DON'T WANT TO PROVIDE ANYTHING.
[01:50:34]
>> WELL, NEXT TIME, LET US ALL.
>> YEAH, I'LL LET YOU GUYS TURN THAT.
I DIDN'T KNOW WHEN I ORDERED EVERYTHING.
>> I THINK YOU'RE RIGHT, [INAUDIBLE].
>> IF WE'D GONE UP SLIGHTLY A LITTLE MORE.
I DON'T KNOW WHAT ELSE I'D DO.
FRANKLY, I DON'T KNOW WHAT WE'D DO WITH IT.
>> ARE YOU SURE YOU WANT TO KEEP THIS HERE?
>> WE [INAUDIBLE] THOSE THROUGH OUR SUPPLY [INAUDIBLE].
>> REALLY? MAYBE I SHOULD TRY.
>> I NEVER GOT IT. WE GET WATER. WE GOT A WATER COOLER.
>>. WE HAD TO GET IT PRE-APPROVED BY [INAUDIBLE].
>> YEAH, AND THAT'S WHAT SHE SAID.
YOU NEED HELP WITH ANY OF THAT?
>> SURE. SO THINGS DON'T FALL OFF THE PURSE.
>> [INAUDIBLE] YOUR BAG? I GOT IT. [OVERLAPPING]
>> I JUST DEFINITELY LIKE THEM [BACKGROUND]
* This transcript was compiled from uncorrected Closed Captioning.